FAQ

1. Do I have to pay extra, if I order online?
No, the products cost exactly the same as ordered via phone or purchased at one of our stores.

2. Why is it important to register?
Registration is required for us to be able to deliver the products precisely to your address. The information given at the registration is also asked if the order is placed via phone or personally.

3. What is the minimum order for home delivery?
We kindly inform our costumers, that we deliver only packages above 5 kg.

4. When do I receive the order?
We take order requests from 9:00 am to 3:00 pm on weekdays. After receiving the order request our colleague contacts you via the phone to discuss a suitable delivery date.

5. How do I indicate my extra requests?
Your special requests should be mentioned when placing the order at “Additional Comments” sections.

6. Did I manage to place the order?
You can verify your order by logging in and checking the ‘Last Order” section or checking you email account. Each time you place an order you receive a confirmation email with details of your order request.

7. I have not received a confirmation email.
If you place an order request you receive a confirmation email each time. After sending the request the confirmation email starts its journey to your inbox. Throughout its journey it reaches several Internet portals other than vadhus.ro. Therefore we have no influence on how long it takes for the confirmation email to reach your inbox. You can verify your order by logging in and checking the ‘Last Order” section.

8. Can I cancel my order?
If you wish to cancel your order please do so when our colleague contacts you via phone. 

9. Where can I make a complaint?
Should you have any complaints and comments please contact our customer service weekdays between 11 am and 3 pm via phone (0040-742-156.971) or email (office@elkfarm.ro) . As a measure of last resort we recommend to contact  the  Consumer protection on their toll-free number  021 – 9551 

10. Warranty
Customer satisfaction is our top priority. In case the products quality is poor we immediately replace it.

11. I forgot my password.
If you forgot your password then on the right side of the screen click on the “Help, I cannot log in” link. Please type in your registration email, where we can send the log in information. If you are unable to provide a valid email address please contact pour customer service.

12. I cannot find a product that I like and I am looking for. What should I do?
Before finalizing the order request please note in the comments section the products that you could not find and the required quantity. We try to supply you with the requested products on a fair price thus saving valuable time for you. If we do not manage to find the requested product we recommend  a substitute product that is similar in price and quality.

13. How much does the delivery costs?
The cost of delivery depends on the weight of the order and the destination. For details kindly check click here.

14. How do I have to store the products?
After receiving the products they should be put in a refrigerator. If you ordered frozen products we recommend to put them in a freezer until using it. Each product is packaged in vacuum sealed packaging which helps to keep the products fresh.
The best before date is printed on each product’s packaging.

15. Is wild meat chewy?
Wild meats are sought after by chefs and home cooks alike for their rich woodsy or berry-like flavor. Contrary to this fact, some people have a negative association with wild meat for being chewy.

16. Why Wild game ?
Our gourmet products made from wild game and mangalitza (a rare heritage  hog) celebrate the deep rich flavors inherent to these meats. Not only are our sausages and cured meats flavorful, they are good for your  health and the environment.

17. Is game meat safe to eat?
Yes. Meat processed at Honor is strictly controlled and comes from verified wildlife parks. Each animal is examined by a veterinarian specialized in the field and who issues a food safety certificate. We pay special attention to only processing meat which comes from healthy animals.

 


Products on Sale

Discover the culinary pleasure of fine game meat. Take a look at our products on sale.